UXR as a Team Sport¶
Assisting in Research Projects of Fellow PhD Students¶
Applied methods & measures
UX research methods: qualitative interviews, semi-structured interview guides, user tests, software prototypes
Methods for analyzing data: interview transcription
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Re-designing the service encounter in private banking (for details, see the project description of the research group).
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Experiments for providing IT-based mobile counseling (related to the projects Data Purse and Persuasive Home Security Advice at the University of Zurich).
Role of Joachim Pfister: Assisted in the data collection phase (semi-structured interviews), transcription of interviews, participant briefing and debriefing, physical setup of the test equipment, giving feedback on prototypes during their development, discussion with peers about evaluation metrics/aims/methods.
UX research challenges successfully addressed
- In-depth discussions on methods and approaches for addressing specific research problems and assisting in the execution of the user tests.
- Evaluation of advice-giving sessions using tabletop computers with touchscreens.
- Evaluation of mobile advice-giving sessions with tablet computers in quasi-realistic scenarios.
- Gaining experiences in managing complex and time-sensitive evaluation settings.
- Identification of pain points with several units of the public administration.